Frequently Asked Questions

Q: What image formats are acceptable?
A: We prefer photoshop files, but we also accept .jpg, .eps, .bmp, .tiff, .gif and .png. Photos and images should be high resolution of at least 300 dpi and at least 300 pixels wide and 300 pixels tall.

Q: Will you show me what the chip looks like before production?
A: Yes. We will send you a .jpg mock-up of your image on the chip. After your approval of this proof, the production process is started.

Q: Do you charge design fees?
A: If we have to do any design work there will be a design fee of at least $50. If the fee is going to be more, you will be contacted by the salesperson before the work is started.

Q: Does it cost more if I send you my own graphic as opposed to using one of your designs?
A: No, the price is the same as long as your image is ready to be placed on the chip. If we have to do any work to it there will be a $50 design fee.

Q: Can I put a different design on each side of a chip?
A: Yes, and the two sides can be different for no extra charge.

Q: Can I customize the edges of the chip?
A: No. The center image is the only part of the chip that can be customized.

Q: Will you keep my design on file if I want to re-order?
A: Yes. We keep all of the chip designs on file for future reference.

Q: How large is the customizable area?
A: The customizable center is 1 3/8" diameter on our 11 gram chip and 1" on our 13 gram clay chip.

Q: What is the minimum order for custom poker chips?
A: The minimum order is 1000 chips.

Q: Do you sell other poker supplies?
A: Yes. Click here to view poker supplies that you can customize or click here for standard poker supplies.

Q: What if I don't see what I want on your website?
A: Please contact us and we will look into your request. We do have access to other styles and products, but we don't have everything on our website.